Solura Therapy

Effective Date: 10/4/2025

Business Name: Solura Therapy
Provider: Jessica Paris - Licensed Professional Counselor Associate License# Supervised by Christia Rogers License#
Location: Online therapy services available throughout Texas
Contact: info@soluratherapy.com

Introduction

Your privacy is important to us. This Notice of Privacy Practices (“Notice”) explains how Solura Therapy uses and protects your health information. We are committed to keeping your records confidential and complying with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

When you receive counseling or therapeutic services from Solura Therapy, you are trusting us with sensitive information. This document outlines your rights and our responsibilities.

Our Responsibilities

Under HIPAA, we are required to:

Maintain the privacy and security of your Protected Health Information (PHI).
Give you this Notice explaining our privacy practices.
Notify you if a breach occurs that may have compromised the privacy or security of your information.
Follow the terms of this Notice currently in effect.

How We May Use and Share Your Information

We may use and disclose your PHI without your written authorization in the following ways:

1. Treatment

To provide, coordinate, or manage your care. For example, we may consult with your supervisor (if applicable under your LPC Associate status), or refer you to another provider.

2. Payment

To bill and collect payment for services, whether you are using insurance or private pay. For example, we may send information to your health plan to obtain prior authorization or reimbursement.

3. Health Care Operations

To run our practice, improve services, and ensure quality of care. For example, reviewing clinical documentation or evaluating staff performance.

4. As Required by Law

We may disclose information if required by state or federal law, such as in response to a court order.

5. Public Health and Safety

We may share information to prevent or lessen a serious threat to your health or safety or the health or safety of others, consistent with applicable law.

6. Required Reporting

We may report suspected abuse, neglect, or exploitation of children, elderly, or disabled individuals, as required by Texas law.

Other Uses and Disclosures With Your Written Authorization

Any other release of your PHI not described in this Notice will require your written authorization. You may revoke that authorization at any time in writing.

Examples include:

Releasing information to attorneys or third parties not directly involved in your care.
Using information for marketing or fundraising.

Your Rights

You have the right to:

Access and Copies: Request to see or get a copy of your health records.
Amend: Ask us to correct or update your record if you believe it is incomplete or incorrect.
Confidential Communications: Request that we contact you in a specific way (for example, only by phone or email).
Restrictions: Ask us not to share certain information for treatment, payment, or operations (though we are not always required to agree).
Accounting of Disclosures: Request a list of times we have shared your PHI (other than for treatment, payment, or operations).
Paper Copy: Receive a paper copy of this Notice at any time.

Telehealth Privacy

Solura Therapy provides services via a secure, HIPAA-compliant telehealth platform. We take reasonable steps to protect your information during online sessions, but we cannot guarantee the security of your own internet connection or device. We recommend you participate from a private location and secure network whenever possible.

Data Security

Electronic records are stored in a HIPAA-compliant Electronic Health Record (EHR) system.
We use encrypted platforms for communication, storage, and telehealth sessions.
Access is restricted to authorized staff and supervisors, in accordance with licensing requirements.

Complaints

If you believe your privacy rights have been violated, you may file a complaint with us at:

Solura Therapy Privacy Officer
[Insert Your Name & Contact Info]

You may also file a complaint with the U.S. Department of Health & Human Services, Office for Civil Rights (OCR):
https://www.hhs.gov/ocr/privacy/hipaa/complaints

We will not retaliate against you for filing a complaint.

Changes to This Notice

We may update or change this Notice at any time. The revised Notice will apply to all PHI we maintain and will be available on our website and upon request.

Acknowledgment of Receipt

You will be asked to sign a form acknowledging that you received this Privacy Policy and Notice of Privacy Practices. This does not mean you agree with everything written here—it simply means you were informed.